Frequently asked questions
No such thing as a silly question…
We want to make it clear from the get-go that there’s no such thing as a silly question around here.
Seriously, no question is too small or too strange. So, feel free to fire away with whatever’s on your mind, if you can’t find the answer you are looking for here in our frequently asked questions, fill in the form below and ask – and we’ll do our best to help you out.
FAQs about Branding
We start by understanding your business, values, and audience. Then, we develop visuals, messaging, and strategies that make you stand out while staying authentic.
A brand strategy outlines how your business will present itself and connect with customers. It includes your mission, values, target audience, and how you communicate.
Consistency is key. Use the same logo, colours, and tone across all materials. Engage with your audience regularly and show them what makes you unique.
Brand guidelines are a rulebook for your brand’s visuals and messaging. They ensure consistency across all touchpoints, which is crucial for building recognition and trust.
A strong brand helps to sell your message and benefits for you. As long as any new products and services you introduce are up to the standard of your existing offerings, it becomes a great deal easier to launch new branded lines. The brand is your ambassador and advocate, attracting customers and reassuring them. At the same time, it will help to bring in a flow of new customers.
We need to get one thing straight; a brand is much more than a logo! Whilst we understand cost can be a determining factor and we certainly appreciate the desire to get a visual representation for your business quickly, we just don’t believe logos alone tell enough of a story about your business. A poorly designed logo can end up targeting the wrong market altogether.
We believe a brand speaks volumes about a business, including:
- The experience customers can expect when consuming a product or service
- How a business highlights their unique selling points or market position
- How a business understands their target markets by engaging with their interests and needs
Your brand describes who you are and what you do, therefore, it is important your visual identity – your logo – is used consistently and clearly communicates this.
FAQs about Logos
Colours evoke emotions and have meanings. For example, blue conveys trust, while red can show energy. We’ll help you pick colours that reflect your business’s personality and appeal to your target audience.
Yes! We can refresh your logo to modernize it or align it with your evolving brand while keeping its essence intact.
A logo is a visual symbol of your brand, but branding encompasses everything from your tone of voice to customer experiences.
A vector logo has the suffix .ai or .eps. It’s an infinitely scalable logo that can be as small as a stamp or as large as a billboard that doesn’t distort or lose quality like an image based one would eg. .png, .jpg or .tif
FAQs about Design
We provide logo design, branding, marketing materials (like brochures and flyers), and social media content design.
Good design grabs attention, communicates your message clearly, and leaves a lasting impression. It’s a vital tool for building trust and credibility.
We start by learning about your business, industry, and audience. Your feedback throughout the process helps ensure the final design feels like you.
We’ll discuss your goals and preferences, present concepts for feedback, and refine the design until it’s perfect for your needs.
FAQs about Marketing
Effective marketing combines understanding your audience, creating compelling messages, and sharing them through the right channels. We help craft strategies that resonate with your target market.
Social media, email marketing, and printed materials like brochures or flyers are cost-effective tools. Consistent branding ties them all together for maximum impact.
We create engaging content and campaigns that build awareness and connect with your audience. We can also advise on best practices for growing your online presence.
It depends on your business and audience, but a good rule of thumb is to refresh them whenever your offerings or branding change significantly.
Yes! We create banners, flyers, and other materials that grab attention and convey your message effectively in busy environments and we also help with the most important element – follow-up.
General Questions we get asked…
Once the project is complete and all invoices are paid, the copyright to the designs is yours, all we ask is we are allowed to promote the work we have created for you.
We operate on a 50% deposit and 50% on completion terms for larger projects. Invoices are emailed from our CRM system and payments can be made by bank transfer or credit / debit cards.
We are currently not VAT registered so all prices are fully inclusive.
Our client portal is an online storage platform where we can share project updates while we are working together and when complete all assets will be saved into your own client folder so you can access your logo files anytime.
No, we offer bespoke branding services and can work with you to develop your brand strategy or work with you to create and identity or help you build a brand from just a logo. We are always open to discuss any project you have in mind.
Of course! You don’t have to be creative; that’s our job. We’ll come up with ideas that align with your vision and audience – Book a brand #Boom session and we will come up with all the ideas you need and send you an action plan on how and what order to deliver them.
Your satisfaction is our priority. We work closely with you, revising and refining until you’re happy with the final result.
Yes you can, but we’re here to guide or support you with ongoing campaigns, advice, or hands-on help as needed.
We work with a wide range of industries, from small businesses to ambitious professionals. Our approach is tailored to fit your unique needs.
