Frequently asked questions

No such thing as a silly question…

We want to make it clear from the get-go that there’s no such thing as a silly question around here.

Seriously, no question is too small or too strange. So, feel free to fire away with whatever’s on your mind, if you can’t find the answer you are looking for here in our frequently asked questions, fill in the form below and ask – and we’ll do our best to help you out. 

No question is a silly question


Once the project is complete and all invoices are paid, the copyright to the designs is yours, all we ask is we are allowed to promote the work we have created for you.

We operate on a 50% deposit and 50% on completion terms for larger projects. Invoices are emailed from our CRM system and payments can be made by bank transfer or credit / debit cards. 

We are currently not VAT registered so all prices are fully inclusive.

Our client portal is an online storage platform where we can share project updates while we are working together and when complete all assets will be saved into your own client folder so you can access your logo files anytime.

No, we offer bespoke branding services and can work with you to develop your brand strategy or work with you to create and identity or help you build a brand from just a logo. We are always open to discuss any project you have in mind.

A strong brand helps to sell your message and benefits for you. As long as any new products and services you introduce are up to the standard of your existing offerings, it becomes a great deal easier to launch new branded lines. The brand is your ambassador and advocate, attracting customers and reassuring them. At the same time, it will help to bring in a flow of new customers.

We need to get one thing straight; a brand is much more than a logo! Whilst we understand cost can be a determining factor and we certainly appreciate the desire to get a visual representation for your business quickly, we just don’t believe logos alone tell enough of a story about your business. A poorly designed logo can end up targeting the wrong market altogether.

We believe a brand speaks volumes about a business, including:

  • The experience customers can expect when consuming a product or service
  • How a business highlights their unique selling points or market position
  • How a business understands their target markets by engaging with their interests and needs

Your brand describes who you are and what you do, therefore, it is important your visual identity – your logo – is used consistently and clearly communicates this.

A vector logo has the suffix .ai or .eps. It’s an infinitely scalable logo that can be as small as a stamp or as large as a billboard that doesn’t distort or lose quality like an image based one would eg. .png, .jpg or .tif